Quality Services
Quality Definition
Quality is defined as:
The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.
(Health and Disability Commissioner, Gisborne Hospital 1999 – 2000, 2001 p27.)
Quality is doing the
RIGHT thing for the
RIGHT person at the
RIGHT time in the
RIGHT place at the
RIGHT cost.
Back to top...
Principles
Everyone is responsible to ensure that quality health care is provided.
It is the responsibility of all staff to actively participate in improving quality of care.
This is achieved by:
- Developing and monitoring compliance with standards
- Responding to incidents of poor quality to prevent recurrence.
- Active review of clinical practise.
- Maintaining contemporary practise by credentialing and ongoing commitment to education
People are at the centre of health care
The needs of people are the source of control for determining actions required.
This is achieved by:
- Involvement in the planning of health care.
- Obtaining and responding to feedback received.
- Provision of clear balanced information to enable informed consent.
- Providing information about their care.
Organisational learning
TDH is committed to learning from experience to improve quality and reduce repetition.
This is achieved by:
- Documenting and reporting on all QI activities.
- An active programme to monitor practise and performance.
- Sharing of information and outcomes.
Back to top...
Te Tiriti o Waitangi
TDH ensures that Te Tiriti o Waitangi articles and principles are reflected and practised, while seeking to improve health outcomes for Maori.
This is achieved by:
- Monitoring consistent standards of practise that support culturally competent delivery of service.
- Actively seeking involvement with Maori on quality improvement strategies.
- Obtaining and responding to feedback provided by Maori.
Back to top...
Information supports care
Informed decision-making requires access to all necessary systems, processes and information, internal and/or external.
This is achieved by:
- Accessible and current patient information on Procedures/Conditions
- Informed consent process
- Increasing availability of information electronically
- Analysing people's needs for planning purposes.
Back to top...
Key Goals
1. Accessible and appropriate services are provided.
2. Safety of staff and patients is assured.
3. Services provided are effective and efficient.
4. Services are responsive to the needs of the users.
5. Continuity of service is achieved
Back to top...
|
