Patients and Visitors

Welcome to Gisborne Hospital – Tairawhiti District Health

Gisborne Hospital staff want your hospital experience to be as pleasant as possible.

We support your right to be fully informed about your care.  Please do not hesitate to ask for more information or ask questions.

If you would like a support person involved in your care, we are happy to discuss this.

If your child/tamariki is a patient, a parent or caregiver is welcome to stay with them overnight.

It’s useful to understand what you can expect from us, and us from you. The Code of Patients Rights leaflet is available in every patient area.  Please ask for a copy.

We want to improve the services we provide and welcome your comments, positive or negative, as part of our efforts to identify what we do well and where we could do better. So please let staff know immediately if you are not happy with any part of your care.

If you are a visitor to New Zealand please check here to see if you are eligible for public funded health care.

 

While You Are In Hospital

We ask that you please:

• Be open and honest about your health so we can work together to plan your care.
• Don’t smoke, drink alcohol or use illicit drugs.
• Always wear your identification bracelet unless otherwise instructed by staff.
• Don’t leave the ward without checking with a nurse.
• Follow staff instructions in the event of an emergency.
• Don’t use cell phones within one metre of any medical equipment or anywhere in ICU/CCU – if in doubt ask.
• Prepare for medical procedures according to the instructions given to you.  If in doubt, ring the department or ask a staff member.
• Respect the rights of other patients and staff.
• Respect hospital property and return anything loaned.
• Tell us if you feel your expectations are not being met to your satisfaction or if you are unsure about any aspect of your care.
• Tell us if you have spiritual or cultural needs that are not being met.

You need to be fully informed and consent to any treatment.  In some instances, staff will ask you to agree in writing by signing a consent form.  Before you give your consent you should feel confident that you have been given sufficient information.  Please ask if you want more information.

 

Gisborne Hospital is Smoke Free

Tairawhiti District Health is a smokefree environment.  This means no one may smoke anywhere in Tairawhiti District Health buildings, grounds, carparks or properties.  Please do not be offended if we ask you if you smoke.  We can offer you support.