Comments, Compliments and Complaints
Our staff are continually looking at ways they can improve their services and welcome feedback positive or negative, as part of their efforts to identify what they do well and what they could do better.
Compliments and Comments feedback pamphlets can be found on your ward or you can ask your nurse to get one for you. You can place the pamphlet in the box provided or post it back to:
Quality Services
Tairawhiti District Health
Private bag 7001
GISBORNE
If you are unhappy or concerned
If you are unhappy or concerned about anything related to the care and treatment you receive, in the first instance contact your nurse. If you are still unhappy then ask to talk with your Nurse Unit Manager.
After talking with the hospital staff you still feel your rights are not being met to your satisfaction, then you can contact the Complaints and Advice Line phone (06) 869 0528 OR the Health Consumer Service, phone 862 7762.
If you are still not satisfied you can contact the Health and Disability Commissioner Advocate, phone 0800 112 233 or write to PO Box 12299 Wellington.
You can use this form to provide any feedback: