In an Emergency

>>>>      In an emergency dial 111 for ambulance assistance.     <<<<<


Please keep Gisborne Hospital's Emergency Department for emergencies! If you need a doctor and it’s not an emergency, call Healthline 0800 611-116 or contact one of Tairawhiti's GP Practices. GP Practices. Outside ordinary working hours contact the practice of your choice – until 10pm.

  • Gisborne Hospital’s emergency department provides overnight medical cover for emergencies, 10pm and 8am.

The Emergency Department sees more than 18,000 people every year -- so patients are seen on a priority system. This system is not  ‘first-in first-serve’. Instead, patients are categorised by the severity of their condition. The categories are:

  • Triage 1: Immediately life threatening.
  • Triage 2: Imminently life threatening, or important time-critical
  • Triage 3: Potentially life threatening, potential adverse outcomes from a delay of more than 30 minutes, or severe discomfort or distress.
  • Triage 4: Potentially serious or potential adverse outcomes from a delay of more than 60 minutes, or significant complexity or severity or discomfort or distress.
  • Triage 5: Less urgent.

When to see your GP

When you first become unwell, please ring your family doctor (General Practice) to make an appointment and see your GP early, rather than waiting for things to get worse. If you are categorised as a Triage 5 patient on your arrival at ED, you might find it more time efficient to see your GP. Just ask - and reception staff can make contact with your GP for you.

Healthline is a free, 24 hour a day telephone advice service - 0800 611-116

Healthline registered nurses assess a person’s condition and health needs and recommend the best course of action and a timeframe in which to take action. They can also provide general health information. More about Healthline.

Remember, in an emergency dial 111 and ask for an ambulance. More about the 111 service.